Who we are and how to contact us
Sumo Connect helps shared-taxi passengers and drivers in Kashmir discover each other nearby. It does not reserve seats, take payments or guarantee pickups.
Operator: Mir Uzair bashir. For privacy questions, access or correction requests, or a concern about your information, contact hello@sumoconnect.in.
Account and profile information
We process your phone number, app role, account identifier, name and optional gender. Drivers also provide vehicle number, model and seat information. Sign-in uses phone verification; session credentials are stored on your device. The apps may remember your selected route or destination on the device.
Drivers submit a photo, Aadhaar card image and driving licence image for verification. Authorized staff can review applications; super admins approve or reject them. These documents are not shown to passengers or other drivers.
Location: passengers and drivers
The apps request foreground location permission. GPS can provide precise coordinates; approximate permission or a poor signal can reduce accuracy. Location is used to find activity within the configured nearby radius. Moving the map does not expand this radius.
Passengers: opening the app can request location to center the map and find nearby drivers. Tapping “I need a Sumo” publishes your pickup coordinates, optional destination, name and optional gender to nearby online drivers. Your waiting pin has an expiry and can be stopped or extended.
Drivers: after verification approval, tapping “Start driving” shares your foreground location and vehicle/profile details with nearby passengers. Updates continue while the app is open and you are online. Moving or extending availability can renew the session deadline. Switching apps or locking the phone stops location sharing; returning before expiry can resume the remaining session.
The current driver implementation does not collect background location. Live presence is held in server memory rather than a stored trip-history database. Disconnects hide markers when detected; session expiry and stale-location checks also remove them. Network and operating-system delays can affect removal timing.
Stop waiting or driving, sign out, or change location permission in your phone’s settings to control sharing. Revoking permission affects nearby features. Other users can see published information while it is visible and could retain it independently.
Support, website and technical information
Issue reports include the text you provide, account ID and role, app version/build, platform, OS, device model when available, submission time and optional screenshots. Authorized staff can manage reports and see account details. Current admin screens do not offer a live location map. Do not include passwords, OTP codes or unnecessary identity documents in reports.
The launch waitlist stores your email and subscription preference through Resend. Hosting and network services process technical request data such as IP addresses. The website currently loads fonts from Google Fonts. Maps are provided by Apple Maps on iOS and Google Maps on Android.
Why we use and share information
We use information to authenticate accounts, display nearby activity, verify drivers, handle support requests, administer account access and send requested launch updates. Data is shared with nearby users as described above, authorized staff, and the providers required to operate these features.
Service providers can include Twilio Verify for real SMS verification, Resend for email and the waitlist, hosting/database providers, and private document storage on the server or Amazon S3 when configured. Provider choices depend on the deployed environment and must be confirmed before release. The current implementation has no integrated payments, advertising SDK or dedicated analytics SDK.
Retention, deletion and your choices
Account profiles, verification applications, reviews and support reports are stored until removed through administration. The implementation does not yet enforce a fixed automatic retention schedule for these records. Live map state expires separately. Waitlist emails remain with the email provider until removed; unsubscribe links stop launch updates.
The responsible owner must approve retention periods, deletion timelines and any justified retained categories before release. We do not promise an unimplemented deletion deadline. You can contact hello@sumoconnect.in to request access, correction or deletion and discuss rights that apply to you.
Security and age eligibility
Access to staff tools and private documents is restricted. Security depends on deployment configuration; no system guarantees absolute protection. Do not share login codes or upload another person’s documents. This policy does not claim a security certification.
Drivers must be eligible to drive and provide valid documents. A minimum passenger age and any guardian requirements must be confirmed by the owner before beta release. Contact us if you believe a child’s information has been provided inappropriately.
Changes to this policy
Updates are published on this page with a new last-updated date. Material changes requiring an additional notice or choice must be communicated before they take effect. These web pages can be updated without rebuilding the mobile apps.